Information we may collect
In connection with the use of our services, we may collect and process the following data about you:
Information you provide to us: The types of personal information that we collect directly from you depends on the content and features of the service you use and how you otherwise interact with us and may include:
Contact details such as your name, e-mail address, address, profession and workplace
Account login credentials, such as usernames and passwords
Content that you upload and share or store in your account, such as annotations, comments, contributions and replies
Data that you provide to us as part of interacting with the service, such as your annotations and search queries
Communications preferences, such as your preferred language and the frequency, type and format of the alerts you sign up to receive.
Device and usage data: The service may automatically collect information about how you and your device interact with the service, such as:
Computer, device and connection information, such as IP address, browser type and version, operating system and other software installed on your device, unique device identifier and other technical identifiers, error reports and performance data
Usage data, such as the features you used, the settings you selected, URL click stream data, including date and time stamp and referring and exit pages, and pages you visited on the service
How we use your information
We are committed to delivering a relevant and useful experience to you. Depending on how you interact with the service, we use your personal information to:
Provide, activate and manage your access to and use of the service
Process and fulfil a request, order, download, subscription or other transaction
Offer you customized content and other personalization to make the service more efficient for you and more relevant to your interests and geography
Enhance and improve the service, such as add new content and features
Notify you about changes, updates and other announcements related to the service
Provide technical, product and other support and help to keep the service working, safe and secure
Sharing of your information
We do not disclose information about our users unless we have their consent, or where we are required or permitted to do so by law. Specifically, if we have good faith belief that such disclosure is necessary to:
meet any applicable law, regulation, legal process or other legal obligation
detect, investigate and help prevent security, fraud or technical issues
protect the rights, property or safety of RECOMIA, our users, employees or others
We retain your personal information for as long as necessary to provide the service and fulfil the transactions you have requested, or for other essential purposes such as complying with our legal obligations, maintaining business and financial records, resolving disputes, maintaining security, detecting and preventing fraud and abuse, and enforcing our agreements.
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect. See IT security assessment for more details.
Deletion of personal information
At any time, the users may ask us to provide to them information on the personal data that are being processed; the purposes of the processing; the categories of recipients of the data; and any available information as to the source of such data. Additionally, the users may ask us to correct, erase or block personal data we hold if these turn out to be inaccurate or misleading; or discontinue the processing of personal data relating to the users.